Shipping & Returns
General
By ordering products from Miniature-Heroes.co.uk you are deemed to have understood and accepted these terms. The supplier of the products featured is Timothy R. Fitch trading as Miniature-Heroes.co.uk, (“Miniature-Heroes”, “we”, or “us”). The Cottage, Park Road, Elsenham, Bishop’s Stortford, Hertfordshire, CM22 6DE, UK
You may contact us at this address or by email to info@miniature-heroes.co.uk
Orders
A contract is formed between Miniture-Heroes and you when we dispatch the products you have ordered. Until the goods are dispatched the order may be cancelled.
Delivery Charges
As a none VAT registered business all our overseas orders are sent DDU – Delivered Duties Unpaid. The END CUSTOMER is responsible for all VAT, duty and local charges.
Mainland UK & BFPO
| Order Value | Shipping Charge | Carrier / Service |
| Up to £ 20.00 | £ 3.40 | Royal Mail 2nd Class |
| Up to £ 50.00 | £ 5.00 | Royal Mail 1st Class Recorded |
| Up to £ 80.00 | £ 9.00 | Royal Mail Special Delivery * |
| £ 80.01 and over | Free | Royal Mail Special Delivery *
* Subsitute insured carrier may be used if order is bulky or heavy. |
Europe
| Order Value | Shipping Charge | Carrier / Service |
| Up to £ 25.00 | £ 6.00 | Royal Mail Airmail ( Untracked ) |
| Up to £ 35.00 | £ 10.00 | Royal Mail Airmail ( Tracked & Signed for )* |
| Up to £ 50.00 | £ 11.00 | Royal Mail Airmail ( Tracked & Signed for )* |
| Up to £ 75.00 | £ 12.00 | Royal Mail Airmail ( Tracked & Signed for )* |
| Up to £ 100.00 | £ 15.00 | Royal Mail Airmail ( Tracked & Signed for )* |
| Up to £ 250.00 | £ 16.00 | Royal Mail Airmail ( Tracked & Signed for )* |
| Over 250.01 | FREE | Royal Mail Airmail ( Tracked & Signed for )* |
| * Where Tracked & Signed for is supported by the destination country. Otherwise the parcel will just be Tracked. |
Rest of the World.
| Order Value | Shipping Charge | Carrier / Service |
| Up to £ 15.00 | £ 13.50 | Royal Mail Airmail ( Tracked & Signed for )* |
| Up to £ 30.00 | £ 18.00 | Royal Mail Airmail ( Tracked & Signed for )* |
| Up to £ 50.00 | £ 24.00 | Royal Mail Airmail ( Tracked & Signed for )* |
| Up to £ 75.00 | £ 28.00 | Royal Mail Airmail ( Tracked & Signed for )* |
| Up to £ 100.00 | £ 32.00 | Royal Mail Airmail ( Tracked & Signed for )* |
| * Where Tracked & Signed for is supported by the destination country. Otherwise the parcel will just be Tracked. |
Discount Coupon Codes
All discount coupon codes remain the property of Miniature-Heroes, and are non-transferable, and may not be reproduced in any form.
Cancellations
Order cancellations and changes are possible before an order is dispatched.
Order status can be checked at
Your Account > View Orders.
Returns
You may return any item free of charge within 14 days of receipt, in a new and unused condition. Returned items which are not in new or unused condition or which are returned after the approval period may not be refunded. Delivery charges will not be refunded as this part of our service to you, has been completed.
Any returns should be addressed and sent to Miniature-Heroes, The Cottage, Park Road, Elsenham, Bishop’s Stortford, Hertfordshire, CM22 6DE, UK.
Payments
By credit & debit cards
We accept all major credit and debit cards. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.
Prices
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax if applicable. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within ten days and is in new condition.
Usage
All products are sold on the basis that they are suitable for domestic/hobby use only. Not suitable for children under 14 years of age. Unless otherwise stated, all miniatures are supplied unpainted and may require assembly.
Availability
All orders for products are subject to availability. Please check the stock level indicator next to each product listing prior to placing your order. Orders are dispatched as a whole, so an out of stock item will delay the dispatch of an order until it comes into stock. Orders can be split for delivery, but further delivery charges will be applied. Please email the shop owner directly for further details.
Colour Reproduction
The limitations of colour reproduction and the individual colour settings of your monitor screen may mean a slight variation in the display and actual product colour. Every reasonable care has been taken to ensure that the descriptions are accurate.
Feedback & Complaints
Miniature-heroes welcomes and learns from feedback & complaints. We aim to deal with complaints speedily and sympathetically. All communications are investigated and replied to. Complaints should be addressed in the first instance, either by email to info@miniature-heroes.co.uk, or in writing to Miniature-Heroes, .The Cottage, Park Road, Elsenham, Bishop’s Stortford, Hertfordshire, CM22 6DE, UK