Privacy Policy

We have developed this policy so that you can feel confident about the privacy and security of the personal information that you provide to us. Disclosure of information Miniature Heroes complies with and is registered under the Data Protection Act 1998 in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal data. Our staff and those working for our agents and contractors maintain a responsibility to keep your information confidential and will only use it to offer relevant products and services related to your enquiry. Any personal details that we use to provide or promote our products and services to you (e.g. name, address, email address, telephone number, or any details of the services you have purchased or about which you have enquired) will not be passed to any third party organisation for marketing purposes without your permission and will not be used by us for any purpose other than that which you requested. The Internet is not a secure medium. However to protect your data we put in place various security procedures including use of firewalls, backup measures, we limit access to data to relevant personnel and password protect all machinery holding personal data.

Personal information

You don’t have to register to access Miniature Heroes’s website, however, we want to help you find exactly what you require as quickly and smoothly as possible. Therefore the more we know about your preferences the easier it is for us to help you. For this reason we encourage you to register with us. Once registered we are in a better position to recommend specific products or services of potential interest to you. Your details may be combined with other information in our records in order to: Save you having to keep giving us the same information for different Miniature Heroes services. Help you to get more out of your visits to our website by suggesting information about products and services which may be useful to you. Keep other parts of Miniature Heroes up to date with your details in order to offer you products and services by post or e-mail that may interest you. When you register you consent to us using your personal data in the manner described in this Policy. If you do not register, the personal data we collect from you will be limited to the specific enquiry you have made. Miniature Heroes will use that data for no other purpose than to facilitate that transaction.

Cookies

Miniature Heroes’s web site, or an embedded component from a trusted partner may automatically create a ‘cookie’ when you visit us. A ‘cookie’ is a piece of information that is held on your PC, which enables our website to recognise you on subsequent visits and allows us to tailor your visit to your specific requirements. As the ‘cookie’ is based on your PC we are unable to recognise you if you visit any of our websites from a different PC unless you register with us. If you do register then you will be able to login from any PC using your passcode. Miniature Heroes’s use of ‘cookies’ does not include the collection of any personal information regarding the use of your PC or internet browsing in any way. If you do not want a cookie to be created on your PC, web browsers such as Netscape and Internet Explorer provide the option to disable them. Please note that some personalised services on this site may not be available if you choose to disable cookies. You can read more about cookies and their use at the Interactive Advertising Bureau’s dedicated website: www.allaboutcookies.org

Email

Miniature Heroes complies with the Privacy and Electronic Communications Regulations 2003 in the United Kingdom. We respect the privacy of personal email accounts and we store your email address as securely as any other personal information we hold. We will not send you unwanted email messages or junk mail and your details will not be passed to any organisation outside Miniature Heroes without your explicit permission. If you have given us permission, we may use email to send you messages to keep you up to date with news about our current services, as well as anything you express an interest in, either online or through other contact with Miniature Heroes.

Third party sites

Third party internet sites that you can link through to from our website are not covered by our Privacy and Security policy, so we accept no responsibility or liability for these sites.

Privacy Policy

Your custom is valuable to us and so we take the subject of protecting your privacy as an essential part of our relationship with you.

Storing your information

All transactions are conducted by PayPal or Stripe using their SSL no credit card or bank information details are held by us. We will collect the minimum amount of information necessary in order that a visit to our site meets your expectations. Miniature-Heroes will never release your personal information to any external organisation for mailing or marketing purposes. In order to purchase items on this website, we will ask you to provide and we will store some personal information. This may include: Your name E-mail address Billing address Delivery address Telephone number Product selections Password Personal information collected while you visit our site will be stored on a secure server & is held in full compliance with the EU General Data Protection Regulation (GDPR) 2018. Miniature-Heroes and our selected third party providers of adverts and content may collect and store information about your location on the internet (e.g. the URL you came from, your IP address, domain details), the telephone area code where your computer is located and the country where applicable, the pages on our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (‘User Information’). We may collect this data even if you do not register with us. Please note: Our site may from time to time be monitored in order to improve the quality of service we provide.

Using your information

We only use your information to: Process your order with us Provide Statistical data to improve this website and the services it offers to you Provide relevant website content and advertisements to you Administer this website Notify you of products or special offers that may be of interest to you (if you agree). Ask you for a review of the products you have purchased, once you have received them. Replying to such a request is purly optional and without obligation. You agree that we can contact you for any of the above purposes either by phone, e-mail or in writing. You will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. As part of our registration process or if you enter contests or prize draws on our site we include your details on our database to receive information from Miniature-Heroes by e-mail (but also on rare occasions by mail or by telephone), about products, promotions or extra special offers that you may be interested in. If you do not wish to receive this information, please tick the appropriate box during the registration process. If you no longer wish to hear from us please unsubscribe using the link provided or contact info@miniature-heroes.co.uk Miniature-Heroes requires all of them to treat your personal information as confidential and to comply with all current Data Protection and consumer legislation. If the police or any other regulatory or government authority investigating suspected illegal activities request your personal information or user details we will comply. In keeping with most e-commerce sites Miniature-Heroes use Cookies to keep track of your current shopping session. We use the cookie to personalise your experience and so that you may retrieve your shopping cart at any time – if you do not accept Cookies you will be unable to use this Website. If you check the box asking us to “remember” your login details we will also do this using a Cookie on your PC. Information on how to alter your settings to accept cookies should be available from your Internet service provider or web browsing software provider. We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances already mentioned). Please check back frequently to see any updates or changes to our privacy policy. If you have any questions about this policy please contact us at info@miniature-heroes.co.uk