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Shipping & Returns

General
By ordering products from Miniature-Heroes.co.uk you are deemed to have understood and accepted these terms. The supplier of the products featured is Timothy R. Fitch trading as Miniature-Heroes.co.uk, ("Miniature-Heroes", "we", or "us"). The Cottage, Park Road, Elsenham, Bishop's Stortford, Hertfordshire, CM22 6DE, UK

You may contact us at this address or by email to info@miniature-heroes.co.uk

Orders
A contract is formed between Miniture-Heroes and you when we dispatch the products you have ordered. Until the goods are dispatched the order may be cancelled.

Delivery Charges


Mainland UK & BFPO

Order Value
Shipping Charge
Up to £ 20.00
£ 3.20
Up to £ 50.00
£ 5.00
Up to £ 80.00
£ 8.00
£ 80.01 and over
 Free





Europe

Order ValueShipping Charge
Up to £ 25.00
£ 4.30
Up to £ 35.00
£ 5.50
Up to £ 50.00
£ 7.50
Up to £ 75.00
£ 11.00
Up to £ 100.00
£ 18.00
Up to £ 250.00
£ 22.00

Rest of the World.

Order Value
Shipping Charge
Up to £ 15.00
£ 6.30
Up to £ 30.00
£ 10.00
Up to £ 50.00
£ 20.00
Up to £ 75.00
£ 18.00
Up to £ 100.00
£ 25.00

Discount Coupon Codes
All discount coupon codes remain the property of Miniature-Heroes, and are non-transferable, and may not be reproduced in any form.

Cancellations
Order cancellations and changes are possible before an order is dispatched.
Order status can be checked at
Your Account > View Orders.

Returns
You may return any item free of charge within 14 days of receipt, in a new and unused condition. Returned items which are not in new or unused condition or which are returned after the approval period may not be refunded. Delivery charges will not be refunded as this part of our service to you has been completed.

Any returns should be addressed and sent to Miniature-Heroes, The Cottage, Park Road, Elsenham, Bishop's Stortford, Hertfordshire, CM22 6DE, UK.

Payments
By credit & debit cards
We accept all major credit and debit cards. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.

Prices
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within ten days and is in new condition.

Usage
All products are sold on the basis that they are suitable for domestic/hobby use only. Not suitable for children under 14 years of age.

Availability
All orders for products are subject to availability.

Colour Reproduction
The limitations of colour reproduction and the individual colour settings of your monitor screen may mean a slight variation in the display and actual product colour. Every reasonable care has been taken to ensure that the descriptions are accurate.

Feedback & Complaints
Miniature-heroes welcomes and learns from feedback & complaints. We aim to deal with complaints speedily and sympathetically. All communications are investigated and replied to. Complaints should be addressed in the first instance, either by email to info@miniature-heroes.co.uk, or in writing to Miniature-Heroes, .The Cottage, Park Road, Elsenham, Bishop's Stortford, Hertfordshire, CM22 6DE, UK

Copyright
� Copyright 2011 Miniature-Heroes.