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Ordering out of stock items

If it's not in stock I can Order it for you.
Ok you've searched through the site and found the item you've been looking for, but it's not in stock. In fact most of the stuff isn't in stock. So what's going on???

Well hopefully this page will explain.

Miniature-Heroes is a small company. I don't have a bricks and mortar shop, it's a wholly online enterprise. This means storage room is at a premium and I physically can't hold stock of every single item. With 6000 products listed in the shop I'm sure you can see what I mean.

So most of the items are available on a pre-order basis. You order and pay as you would normally, and I get the items in, then dispatch them to you.

As most of my items come from foreign manufacturers this can have its advantages. For example, if you order directly from Reaper miniatures in the US from the UK or EU, you will get excellent service because they are very good at what they do. Unfortunately you will also get a customs charge if your order is over £15.50.

So a £30.00 order with Reaper coming into the UK would be subject to 4.7% customs charge, 20% value added tax ( VAT ), and then £8.00 for Parcelforce to deliver it to you. So your purchase price of £30.00 increases to £45.69, another £15.69 to pay on your order.

By ordering through me you only pay the price on the sales invoice, nothing extra. I have to pay the same taxes and import duties, but as I get a trade discount from the manufacturer I can offset the costs to a degree.

However this does mean I have to wait till I get a sizable order together before ordering becomes economic, hence there is a waiting time. It also takes a while to get a package across from the US, and through UK Customs. This is usually 3 weeks from when I place the order, but can increase during busy times like Christmas.

Mirliton has an order minimum that I have to meet before an order will be accepted, which makes them a little slower too.

How long does it take for out of stock items to come in?

Reaper, Iron Wind and Darksword are around 3-4 weeks, depending on how quickly HM customs clear the packages.
Mirliton can be 6-8 weeks as I need to get a minimum order together before I can order.
Otherworld are about 5 to 10 days unless they are busy with shows etc.
Mannequin are about 5 to 10 days.
Denizen In stock but being phased out.

If in doubt just contact me HERE and I'll do my best to sort out the query.

Thanks

Tim